Network Unlocking Terms and Conditions

  • We can only unlock devices that are locked to a UK network and are over 6 months old.
  • Unlocking times are usually within 1-3 working days (Monday-Friday) but on rare occasions can take up to 5 working days.
  • Once your unlock is complete, we will email you with confirmation. For Apple devices, no unlock code is needed. Simply insert the new SIM card and your device will then be unlocked. For Android devices, we will email you an unlocking code which will need to be entered in to the device once a new SIM card has been inserted from a new network.
  • We cannot unlock corporate devices under this service.
  • The IMEI of your device must be provided when requested for the unlock to be successful.
  • We will request the IMEI by email during our working hours. If you order was placed out of these hours, we will request it as soon as we are back open.
  • Please note, that if the device at a later date is blacklisted by the network due to reports of loss, theft, unpaid bills, insurance claims or any other related circumstances that would give the network probable cause to blacklist the device they reserve the right to relock the device. In such scenario’s we would be unable to reimburse any monies paid for the original service paid for.
  • If your device is blacklisted at the time of placing your unlocking order, we will be unable to unlock your device.
  • We offer a money back guarantee if we are unable to unlock your device for any other reason other than those listed above, providing you have provided the correct IMEI number along with the correct make and model of device. Any refunds will be processed back to the original payment method used within 3-5 working days.
  • If the make and model provided do not match the IMEI number given and the correct model has a higher cost to unlock, we will contact you regarding this where you will have the option of paying the difference or having a full refund.
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Up To 6 Months Warranty
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