Are the phones/devices brand new?
All devices sold are second hand unless purchased under our Brand New – Sealed/Unsealed grading. Devices sold under the refurbished category will look the same as a brand new handset. Devices sold under any other grading will have some signs of use, please see individual descriptions for each grade.
Devices sold under our Brand New – Sealed/Unsealed grading will be brand new devices.
What will my device come with?
All devices sold as handset only. We don’t provide second hand accessories with the devices as we cannot guarantee their reliability. We do however, have the option of purcashing brand new, genuine accesories for your device, if you don’t already have them, on our accessory page https://www.qrmobiles.com/product-category/accessories/
How do I contact QR Mobiles?
What do our gradings mean?
Refurbished – The device will be in brand new condition and the device will not have any marks or scuffs to the screen or housing. The battery health of the device will be a minimum of 82% (iPhones only).
Very Good – Device will have light signs of use to sides and/or back but screen will be scratch free. There will be no cracks. The battery health of the device will be a minimum of 82% (iPhones only).
Good – The device will have light to moderate signs of use to back, sides and or screen. There will be no cracks. The battery health of the device will be a minimum of 82% (iPhones only).
Average – The device will have noticeable signs of use to back, sides and/or screen. There will be no cracks. The battery health of the device will be a minimum of 82%.
I need to return an item, how do I do this?
Please contact us via our form, telephone number, live chat or our Facebook page to arrange this.
What payment methods do you accept?
We currently accept all major debit and credit cards as well as flexible payment options from Laybuy and Dividebuy. All information regarding this can be found at our checkout.
How quickly will I receive my device?
If you order your device before 3pm then you will receive your device the next working day. A working day is classed as Monday-Friday by DPD and the Royal Mail.
If your order was placed after 3pm on Friday, your device will be despatched the following Monday for delivery on Tuesday, unless either days are a bank holiday.
How do I claim under the warranty?
What happens if I’ve changed my mind?
If you change your mind before your order has been dispatched then we will cancel your order.
Once delivered we have a 14 day cooling off period where you can return at your cost. The product must be in the same condition as when it was posted or the return will be rejected.
Please note, for orders placed via Laybuy, Klarna or Dividebuy, there will be a returns fee payable for returns due to change of mind. Please see terms and conditions for full information.